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Justip

Need help with your Justip experience? Browse our Help Centre for answers about requests, deliveries, payments, refunds, account settings, and more.

Justip Help Centre – Answers, Support & How-Tos

Welcome to Justip

How does Justip work?

Why Justip?

Who can use Justip?

Is Justip safe?

What can I use Justip for?

How do I get started?

Getting Started

What is a Requester?

How do I make a request?

Where can I request items from?

What kind of items can I request?

How do I choose a Traveller?

Do I pay upfront?

How do tips help my request get accepted?

Can I request multiple items?

Are there any fees when I make a request?

What if I need to cancel my request?

What if my item never arrives?

What happens after I receive the item?

Can I change my request later?

Where can I track my request?

Can I talk to the Traveller before accepting?

Is Justip safe to use?

Need more help?

Requester FAQ

What is a Traveller?

How do I start bringing items?

What items can I bring?

How do I get paid?

How can I earn more with tips on Justip?

Can I cancel after accepting a request?

What if the Requester wants to cancel after paying?

What if my trip changes?

What if my item is delayed or damaged during the trip?

Do I need to provide proof of purchase?

How do refunds work?

How do I withdraw my money?

How are fees calculated?

Can I communicate with the Requester?

Any tips to get more offers?

Can I use Justip on a layover or transit stop?

Can I carry for multiple Requesters in one trip?

Do I need to declare anything at customs?

What if the Requester doesn’t show up for handover?

What kind of verification do I need to become a Traveller?

Traveller FAQ

For Requester

For Traveller

Order Status Guide

How do payments work on Justip?

How do payouts work for Travellers?

What fees does Justip charge?

How do I add or update my bank account for payouts and refunds?

How do I withdraw funds from my Justip Wallet?

Payments & Refunds

How do I update my profile or account details?

Where can I update my address?

How do I reset my password?

How do I update my email or phone number?

How do I verify my account?

What if I forgot my password?

How can I contact Justip for help?

Can I deactivate or delete my account?

Can I change my username?

Account Management

Privacy Policy

Terms and Conditions

Legal

Everything you need to know to get started on Justip.

Everything you need to know to make and manage requests on Justip.

Answers to common questions about bringing items as a Traveller on Justip.

Understand every step of your Justip order, from start to finish.

Learn how payments, payouts, and refunds work on Justip.

How to manage your Justip account, update details, or deactivate if needed.

Learn about Justip’s terms of use, privacy practices, and other important legal information.

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