A Requester is someone who posts requests for items on Justip.

Justip is powered by two roles &#x2013; and Requesters are the ones who make it all happen. 
Requesters are people who want something brought to them from overseas. It could be a limited-edition gadget, cult-favourite skincare, or snacks from back home. They post a request, and Travellers heading their way can offer to bring it over. 
<ul>
<li>Post a request and describe what you want</li>
<li>Review offers from Travellers</li>
<li>Pay securely once you&apos;re ready</li>
<li>Track your delivery and confirm when it arrives</li>
</ul> 
You can be a Requester and a Traveller at the same time if you&apos;re verified.

What is a Requester?

Create a request by specifying the item, details, and preferred delivery.

Making a request on Justip is easy and flexible. 
<ul>
<li>Click &#x201C;Post a Request&#x201D; from the homepage or your dashboard</li>
<li>Fill in the item details &#x2013; brand, size, colour, URL, or anything else that helps</li>
<li>Set your budget and optional tip</li>
<li>Publish your request &#x2013; verified Travellers will start sending offers</li>
</ul> 
You can accept any offer you like. Once accepted, you&apos;ll be prompted to make payment.

How do I make a request?

Request items from countries where Travellers are heading to your area.

You can request items from anywhere in the world &#x2013; as long as a Traveller is visiting that country and willing to bring it. 
Justip currently supports requests from most major countries. Availability depends on where Travellers are going or returning from. 
Tip: If you don&#x2019;t see many offers, try adjusting your delivery timeline, item details &#x2013; or add a generous tip to make your request stand out.

Where can I request items from?

You can request almost anything – from daily essentials to unique global finds.

You can request almost anything, as long as it&apos;s safe, legal, and not on our prohibited list. 

Popular requests include: 
<ul>
<li>Snacks and drinks from overseas</li>
<li>Beauty, skincare, and supplements</li>
<li>Limited-edition or region-specific products</li>
<li>Gadgets, games, and accessories</li>
<li>Clothing, shoes, and personal items</li>
</ul> 

Looking for inspiration? Here are real-world ideas and common use cases from other Requesters: 
<ul>
<li>Popular food and drinks &#x2013; matcha, specialty coffees, trending snacks, or treats not available where you are</li>
<li>Skincare and beauty products that are trending overseas or not sold locally</li>
<li>Everyday essentials that are cheaper, better quality, or sold out in your area</li>
<li>Fashion items or designer drops you can&#x2019;t find at home</li>
<li>Tech accessories or gadgets available only in certain markets</li>
<li>Sold-out products or limited restocks</li>
<li>Baby formula or wellness products trusted by shoppers abroad</li>
<li>Souvenirs or local gifts from places you love</li>
<li>Local specialties that aren&#x2019;t sold online</li>
<li>Hard-to-find gifts for friends and family</li>
<li>Stationery and art supplies not stocked locally</li>
<li>Event merch or collectibles from concerts, launches, or pop-ups</li>
<li>Automotive parts or accessories from official retailers overseas</li>
<li>Pet products that aren&#x2019;t available in your region</li>
<li>Cultural items like crafts, local books, or regional memorabilia</li>
<li>Compact home goods or kitchen appliances known for better quality abroad</li>
<li>Products with unique flavours, packaging, or colours only sold elsewhere</li>
</ul> 

Still unsure? Take a scroll through the Marketplace to see what others are requesting.

What kind of items can I request?

Review offers and select a Traveller based on reviews and trip details.

Choosing the right Traveller is easy &#x2013; and important. 
When reviewing offers, you&#x2019;ll be able to see: 
<ul>
<li>Traveller reviews &#x2013; see what other Requesters have said</li>
<li>Verified badge &#x2013; shows they&#x2019;ve completed ID and mobile verification</li>
<li>Travel route &amp; timeline &#x2013; make sure it fits your needs</li>
<li>Tip requested &#x2013; decide if the offer is fair</li>
</ul> 
Pick the Traveller that makes you feel most confident &#x2013; you&#x2019;re free to choose the best match for your request.

How do I choose a Traveller?

Yes, payments are held securely until your item is delivered.

Yes. Once you accept an offer from a Traveller, you&#x2019;ll be asked to make payment. 
Your payment is held securely by Justip and only released after the item is delivered and you confirm everything is okay. 
This protects both you and the Traveller during the process.

Do I pay upfront?

Offering a tip helps attract Travellers and prioritise your request.

Tips are a great way to encourage Travellers to choose your request over others. 
Travellers often see many requests heading to the same city. A generous tip can help yours stand out &#x2013; especially for heavier, bulkier, or less common items. 
There&#x2019;s no fixed amount, but if your item requires effort or is low-cost, a tip can make the offer more worthwhile.

How do tips help my request get accepted?

Yes, you can include multiple items in your request.

Yes &#x2013; but only if the items are closely related. 

You can include multiple quantities or variations of the same item in one request. For example: 
<ul>
<li>&#x2705; Allowed: 3 packs of the same snack in different flavours</li>
<li>&#x2705; Allowed: 2 of the same shirt in different sizes or colours</li>
<li>&#x1F6AB; Not allowed: 1 snack + 1 beauty product &#x2013; must be posted as separate requests</li>
</ul> 

Mixing unrelated items in one request is not supported. Travellers may reject it, and refunds or adjustments become harder to process later.

Can I request multiple items?

A small service fee applies to each transaction.

Yes &#x2013; and all fees are shown upfront before you pay. 
Your total includes: 
<ul>
<li>The item price &#x2013; either estimated by you or confirmed by the Traveller</li>
<li>Shipping fee &#x2013; if the Traveller offers to post or courier the item after arrival</li>
<li>A tip for the Traveller &#x2013; optional, but helps attract offers</li>
<li>Service fee &#x2013; a small fee that helps run the platform and protect your payment</li>
</ul> 
You&#x2019;ll always see a full breakdown before confirming payment.

Are there any fees when I make a request?

You can cancel your request if it hasn't been accepted by a Traveller.

You can cancel your request anytime before accepting an offer &#x2013; no problem. 
If you&apos;ve already accepted an offer, talk to the Traveller via in-app chat. If the item hasn&#x2019;t been purchased yet, they can cancel it from their side. 
If the item has already been bought, you&#x2019;ll need to request a refund and explain the situation. Refunds in this case can only proceed if the Traveller agrees to it. 
Tip: Try to avoid frequent cancellations &#x2013; it may affect how Travellers respond to your future requests.

What if I need to cancel my request?

Your payment is protected until you confirm delivery.

If your item hasn&#x2019;t arrived after the expected delivery date, here&#x2019;s what to do: 
<ul>
<li>First, message the Traveller via in-app chat to check on progress</li>
<li>If they&#x2019;ve already returned or delivered but you didn&#x2019;t receive it, let us know</li>
<li>If there&#x2019;s no response or delivery, you may be eligible to request a refund</li>
</ul> 
Justip monitors all transactions and will review any disputes. You won&#x2019;t be charged unless the item is delivered and confirmed by you.

What if my item never arrives?

Confirm delivery to release payment to the Traveller.

After receiving your item, mark the order as &#x201C;Received&#x201D; to confirm everything is okay. 
Once confirmed, payment will be released to the Traveller. 
We also encourage you to leave a review &#x2013; it helps build trust and supports great service.

What happens after I receive the item?

You can edit your request details before it’s accepted by a Traveller.

You can edit your request any time before you receive an offer. 
Once a Traveller sends an offer, your request becomes locked to avoid confusion. 
If you need to change something after that, you&#x2019;ll need to cancel the request and post a new one.

Can I change my request later?

Track your request status in your account dashboard.

You can track your request by checking its status in your Justip account. 
You&#x2019;ll receive updates when Travellers make offers, confirm purchases, or complete delivery. 
If needed, you can also message the Traveller after accepting their offer.

Where can I track my request?

Yes, you can chat with Travellers once they make an offer.

Before accepting an offer, you can post questions publicly using the Product Discussion Board. 
Private chat becomes available only after you accept a Traveller&#x2019;s offer. This helps keep things relevant and secure for everyone involved.

Can I talk to the Traveller before accepting?

We prioritise safety through secure payments and verified users.

We take safety seriously and have several features to protect you: 
<ul>
<li>Verified users &#x2013; Everyone must verify their identity</li>
<li>Secure payments &#x2013; Funds are held until you confirm receipt</li>
<li>Moderated messaging &#x2013; Chat is protected inside Justip</li>
<li>Reports &amp; reviews &#x2013; You can flag any concerns easily</li>
<li>Support team &#x2013; We monitor all reports and act fast</li>
</ul> 
If something doesn&#x2019;t feel right, you can always report it. We&apos;re here to help.

Is Justip safe to use?

Contact us anytime for additional support.

If you need help with a request, payment, or anything else &#x2013; we&#x2019;re here for you. 
Use the Help button from your account or contact us directly at <a href="mailto:help@justip.co">help@justip.co</a>. 
We&#x2019;ll get back to you as soon as possible.

Need more help?

Need help with your order, account, or anything else? Get in touch and our support team will get back to you as soon as possible.

Requester FAQ