Answers to common questions about bringing items as a Traveller on Justip.
Travellers are people who help deliver items across borders using extra space in their luggage. You can browse open requests or post your own listings for others to order from.On Justip, Travellers can earn tips by:Posting listings in the Marketplace
There are two ways to earn as a Traveller on Justip:Post a listing in the Marketplace – Upload items you can bring on your route. Requesters can browse and send you offers.Browse the Requests tab – Find specific items Requesters are looking for. If o
As a Traveller, you can carry anything that’s legal, safe, and allowed through customs – but ultimately, you should only offer to carry items you're comfortable with.Most Requesters are after things they can’t buy locally, or that are cheaper or bett
After the Requester confirms the item has been delivered, your payment – including your tip – is released to your Justip Wallet.You can withdraw your balance to your bank account anytime. Standard transfer lead times apply.
Tips are the main way Travellers earn money on Justip – and your reliability helps you earn more over time.You can:Accept the tip offered by a Requester when you make an offerSet your own desired tip when posting items in the MarketplaceNegotiate if
Cancelling is possible, but it should only be done when necessary.Once you’ve accepted a request, the Requester is counting on you to follow through. If something changes and you can no longer complete the delivery, cancel as early as possible so the
If a Requester cancels after payment, you’ll be notified and asked to approve the cancellation.If you agree, the request will be cancelled and the Requester will be refunded. You won’t receive any payment.If you don’t agree, you can reject the cancel
If your travel plans change, especially your arrival date or destination, update your trip details on Justip as soon as possible.If you’ve already accepted requests, notify the Requester immediately and cancel the request if needed.Only accept reques
To avoid issues, always handle the item with care during your trip – especially if it’s fragile, valuable, or easy to damage.If your delivery is delayed or something goes wrong, message the Requester to keep them updated and try to reach a mutual sol
Yes – you must upload a clear photo or screenshot of the receipt for every item you carry.This helps protect both you and the Requester. It confirms that the item was purchased correctly and supports any refund or dispute resolution.Make sure the rec
If something goes wrong and the Requester requests a refund, you’ll be notified and asked to respond.You can either accept the refund or reject it with a reason. In some cases, the Requester may return the item to you first. If there's a disagreement
Once your delivery is confirmed, your earnings – including any tip – will be released to your Justip Wallet.You can withdraw anytime to your linked bank account. Transfer times may vary depending on your country or bank.
When you make a delivery, you’ll earn the full item price plus your tip. Justip charges a small service fee to the Requester, so you receive your full offer amount – no deductions from your side.
Yes – but only after they’ve accepted your offer.Until then, you can’t chat directly. If you’ve listed an item in the Marketplace, Requesters can post public comments under your listing to ask questions.
Yes – here are a few things that can help:Add clear, friendly photos to your profileSet a fair tip amount when listing items in the MarketplaceBe responsive and communicate clearlyList items that are trending or hard to findMark your arrival date acc
Yes – you can use Justip even if your stop is short.As long as you have enough time to pick up or drop off items during your transit, you're free to use Justip on layovers. Just be clear with Requesters about your availability and any limitations.
Yes – you can carry items for as many Requesters as you like, as long as you’re confident managing them all.Just make sure you’re organised and only accept what you can realistically handle. You’ll need to keep track of each order and communicate cle
Customs rules vary by country – and it’s up to you to check what's allowed at your destination or transit point.Most everyday items are fine, but if you're unsure about something, it's best to double-check the rules before your trip. You’re responsib
Start by reaching out to the Requester to try and rearrange delivery – delays happen!If you can’t reach them or the issue continues, contact Justip for help. We’ll review the situation and assist with a resolution based on the request status.
To become a Traveller, you’ll need to verify your mobile number and email.That’s it – once verified, you can start posting Marketplace listings or making offers on Requests.