What if my item is delayed or damaged during the trip?Updated a month ago
To avoid issues, always handle the item with care during your trip – especially if it’s fragile, valuable, or easy to damage.
If your delivery is delayed or something goes wrong, message the Requester to keep them updated and try to reach a mutual solution.
If the item arrives damaged or unusable, the Requester may request a refund. In that case, the standard refund process will apply and Justip will help facilitate the next steps.
If your delivery is delayed or something goes wrong, message the Requester to keep them updated and try to reach a mutual solution.
If the item arrives damaged or unusable, the Requester may request a refund. In that case, the standard refund process will apply and Justip will help facilitate the next steps.