Understand each step of your order and what actions you can take as a Requester.

<p>Here&#x2019;s a breakdown of what each stage means and what you can do at each step.</p><table border="1" cellpadding="6" cellspacing="0"><thead><tr><th>Ticket Status</th><th>Order Status</th><th>What it means</th><th>What you can do</th></tr></thead><tbody><tr><td>Offer</td><td>Awaiting Traveller confirmation</td><td>You&apos;ve made an offer. Waiting for the Traveller to respond.</td><td>- Cancel order (available anytime)</td></tr><tr><td>Offer</td><td>Offer from Traveller</td><td>A Traveller has offered to fulfil your request.</td><td>- Accept offer<br>- Bid (if negotiable)<br>- Decline<br>- Cancel order (available anytime)</td></tr><tr><td>Payment</td><td>Immediate payment required</td><td>You&apos;ve accepted an offer. Now it&apos;s time to pay.</td><td>- Pay to confirm<br>- Cancel order (available anytime)</td></tr><tr><td>Purchasing</td><td>Purchase in progress</td><td>Your Traveller is buying your item.</td><td>- Chat with Traveller<br>- Help (required before initiating refund)<br>- Request refund<br>- Cancel (requires Traveller&#x2019;s agreement)</td></tr><tr><td>Shipping</td><td>Item acquired &#x2013; awaiting shipment</td><td>Item secured, now waiting to be sent.</td><td>- Chat with Traveller<br>- Help (required before initiating refund)<br>- Request refund</td></tr><tr><td>Shipping</td><td>Item acquired &#x2013; delay in shipment</td><td>There&apos;s a delay before it gets sent.</td><td>- Chat with Traveller<br>- Help (required before initiating refund)<br>- Request refund</td></tr><tr><td>Shipping</td><td>Out for delivery</td><td>Item is on its way to you.</td><td>- Chat with Traveller<br>- Confirm Delivery<br>- Help (required before initiating refund)<br>- Request refund</td></tr><tr><td>Shipping</td><td>Order delivered</td><td>You&apos;ve confirmed receipt of the item.</td><td>- Complete order<br>- Request refund</td></tr><tr><td>Completed</td><td>Order completed successfully</td><td>You&#x2019;ve confirmed everything is good.</td><td>- Leave a review</td></tr><tr><td>Completed</td><td>Refund accepted</td><td>Your refund request has been approved.</td><td>- Leave a review</td></tr><tr><td>Completed</td><td>Refund rejected</td><td>Your refund request has been declined.</td><td>- Leave a review</td></tr><tr><td>Cancellation</td><td>Order rejected or cancelled</td><td>Your order was cancelled or rejected before payment.</td><td>- No action required</td></tr><tr><td>Refund</td><td>Initiated</td><td>You&#x2019;ve started a refund request. Waiting for Traveller&apos;s response.</td><td>- Chat with Traveller<br>- Cancel refund request<br>- Appeal</td></tr><tr><td>Refund</td><td>Accepted &#x2013; dispatch by &#x2018;Return Date&#x2019;</td><td>Traveller approved your return. Return item by the set date.</td><td>- Upload tracking number<br>- Chat with Traveller<br>- Appeal</td></tr><tr><td>Refund</td><td>Out for delivery</td><td>Your return is with the courier, heading back to the Traveller.</td><td>- Track return<br>- Appeal</td></tr><tr><td>Refund</td><td>Rejection confirmation required</td><td>Traveller rejected your request. Waiting for your response.</td><td>- Complete to accept outcome<br>- Appeal if you disagree</td></tr><tr><td>Appeal</td><td>Under review</td><td>Your appeal is being reviewed by Justip.</td><td>- No action required</td></tr><tr><td>Appeal</td><td>Accepted &#x2013; dispatch by &#x2018;Return Date&#x2019;</td><td>Your appeal was approved. Time to return the item.</td><td>- Upload tracking number</td></tr><tr><td>Appeal</td><td>Out for delivery</td><td>Your appealed return is on its way to the Traveller.</td><td>- Track return</td></tr></tbody></table>

For Requester

Understand what each order status means and what you can do as a Traveller.

<p>Here&#x2019;s a breakdown of what each stage means and what you can do as a Traveller.</p><p><br></p><p>From the moment you make an offer to the final delivery and payout, this guide helps you understand what&#x2019;s happening at every step &#x2013; and what actions are available to you.</p><p><br></p><table><thead><tr><th>Ticket Status</th><th>Order Status</th><th>What it means</th><th>What you can do</th></tr></thead><tbody><tr><td>Offer</td><td>Awaiting Requester confirmation</td><td>You&#x2019;ve made an offer. Waiting for the Requester to respond.</td><td>- Cancel offer (available anytime)</td></tr><tr><td>Offer</td><td>Offer from Requester</td><td>A Requester has responded to your offer.</td><td>- Accept offer<br>- Bid (if negotiable)<br>- Decline</td></tr><tr><td>Payment</td><td>Awaiting payment from Requester</td><td>Your offer was accepted. The Requester is finalising payment.</td><td>- Cancel order (available anytime)</td></tr><tr><td>Purchasing</td><td>Purchase confirmation required</td><td>Payment is in. Time to buy the item.</td><td>- Chat with Requester<br>- Confirm purchase<br>- Upload receipt<br>- Cancel order (available anytime)</td></tr><tr><td>Shipping</td><td>Ship by &apos;Delivery Date&apos;</td><td>The item is ready. Please dispatch it by the set delivery date.</td><td>- Chat with Requester<br>- Dispatch item<br>- Change delivery date (once only)</td></tr><tr><td>Shipping</td><td>Out for delivery</td><td>The item is with the courier or in transit.</td><td>- Chat with Requester</td></tr><tr><td>Completed</td><td>Order delivered</td><td>Delivery is marked as complete by you or the tracking system.</td><td>- No action required</td></tr><tr><td>Completed</td><td>Order completed successfully</td><td>The transaction is successfully completed.</td><td>- Leave a review</td></tr><tr><td>Completed</td><td>Refund accepted</td><td>Refund request was approved. This transaction is now closed.</td><td>- Leave a review</td></tr><tr><td>Completed</td><td>Refund rejected</td><td>Refund request was denied. The transaction is closed.</td><td>- Leave a review</td></tr><tr><td>Cancellation</td><td>Order rejected or cancelled</td><td>The order was cancelled by either you or the Requester.</td><td>- No action required</td></tr><tr><td>Refund</td><td>Initiated</td><td>Requester has started a refund. Waiting for your response.</td><td>- Chat with Requester<br>- Cancel refund<br>- Appeal</td></tr><tr><td>Refund</td><td>Accepted &#x2013; awaiting return</td><td>You&#x2019;ve approved the refund. Waiting for the item to be returned.</td><td>- Chat with Requester</td></tr><tr><td>Refund</td><td>Return confirmation required</td><td>The item has been returned to you. Please confirm receipt.</td><td>- Complete to accept return<br>- Decline if item not acceptable</td></tr><tr><td>Refund</td><td>Rejection confirmation pending</td><td>You&#x2019;ve declined the refund. Waiting for the Requester&#x2019;s response.</td><td>- No action required</td></tr><tr><td>Appeal</td><td>Under review</td><td>Requester appealed the refund decision.</td><td>- No action required</td></tr><tr><td>Appeal</td><td>Awaiting return from Requester</td><td>Appeal was accepted. Waiting for the returned item.</td><td>- No action required</td></tr><tr><td>Appeal</td><td>Return confirmation required</td><td>The item is being returned to you after an appeal.</td><td>- Complete to confirm receipt</td></tr></tbody></table>

For Traveller

Need help with your order, account, or anything else? Get in touch and our support team will get back to you as soon as possible.

Justip

Understand every step of your Justip order, from start to finish.

Order Status Guide

Welcome to Justip

How does Justip work?

Why Justip?

Who can use Justip?

Is Justip safe?

What can I use Justip for?

How do I get started?

Getting Started

What is a Requester?

How do I make a request?

Where can I request items from?

What kind of items can I request?

How do I choose a Traveller?

Do I pay upfront?

How do tips help my request get accepted?

Can I request multiple items?

Are there any fees when I make a request?

What if I need to cancel my request?

What if my item never arrives?

What happens after I receive the item?

Can I change my request later?

Where can I track my request?

Can I talk to the Traveller before accepting?

Is Justip safe to use?

Need more help?

Requester FAQ

What is a Traveller?

How do I start bringing items?

What items can I bring?

How do I get paid?

How can I earn more with tips on Justip?

Can I cancel after accepting a request?

What if the Requester wants to cancel after paying?

What if my trip changes?

What if my item is delayed or damaged during the trip?

Do I need to provide proof of purchase?

How do refunds work?

How do I withdraw my money?

How are fees calculated?

Can I communicate with the Requester?

Any tips to get more offers?

Can I use Justip on a layover or transit stop?

Can I carry for multiple Requesters in one trip?

Do I need to declare anything at customs?

What if the Requester doesn’t show up for handover?

What kind of verification do I need to become a Traveller?

Traveller FAQ

How do payments work on Justip?

How do payouts work for Travellers?

What fees does Justip charge?

How do I add or update my bank account for payouts and refunds?

How do I withdraw funds from my Justip Wallet?

Payments & Refunds

How do I update my profile or account details?

Where can I update my address?

How do I reset my password?

How do I update my email or phone number?

How do I verify my account?

What if I forgot my password?

How can I contact Justip for help?

Can I deactivate or delete my account?

Can I change my username?

Account Management

Privacy Policy

Terms and Conditions

Legal