Order Status – For TravellersUpdated 10 days ago
Here’s a breakdown of what each stage means and what you can do as a Traveller.
From the moment you make an offer to the final delivery and payout, this guide helps you understand what’s happening at every step – and what actions are available to you.
| Ticket Status | Order Status | What it means | What you can do |
|---|---|---|---|
| Offer | Awaiting Requester confirmation | You’ve made an offer. Waiting for the Requester to respond. | - Cancel offer (available anytime) |
| Offer | Offer from Requester | A Requester has responded to your offer. | - Accept offer - Bid (if negotiable) - Decline |
| Payment | Awaiting payment from Requester | Your offer was accepted. The Requester is finalising payment. | - Cancel order (available anytime) |
| Purchasing | Purchase confirmation required | Payment is in. Time to buy the item. | - Chat with Requester - Confirm purchase - Upload receipt - Cancel order (available anytime) |
| Shipping | Ship by 'Delivery Date' | The item is ready. Please dispatch it by the set delivery date. | - Chat with Requester - Dispatch item - Change delivery date (once only) |
| Shipping | Out for delivery | The item is with the courier or in transit. | - Chat with Requester |
| Completed | Order delivered | Delivery is marked as complete by you or the tracking system. | - No action required |
| Completed | Order completed successfully | The transaction is successfully completed. | - Leave a review |
| Completed | Refund accepted | Refund request was approved. This transaction is now closed. | - Leave a review |
| Completed | Refund rejected | Refund request was denied. The transaction is closed. | - Leave a review |
| Cancellation | Order rejected or cancelled | The order was cancelled by either you or the Requester. | - No action required |
| Refund | Initiated | Requester has started a refund. Waiting for your response. | - Chat with Requester - Cancel refund - Appeal |
| Refund | Accepted – awaiting return | You’ve approved the refund. Waiting for the item to be returned. | - Chat with Requester |
| Refund | Return confirmation required | The item has been returned to you. Please confirm receipt. | - Complete to accept return - Decline if item not acceptable |
| Refund | Rejection confirmation pending | You’ve declined the refund. Waiting for the Requester’s response. | - No action required |
| Appeal | Under review | Requester appealed the refund decision. | - No action required |
| Appeal | Awaiting return from Requester | Appeal was accepted. Waiting for the returned item. | - No action required |
| Appeal | Return confirmation required | The item is being returned to you after an appeal. | - Complete to confirm receipt |