Order Status – For RequestersUpdated 9 days ago
Here’s a breakdown of what each stage means and what you can do at each step.
| Ticket Status | Order Status | What it means | What you can do |
|---|---|---|---|
| Offer | Awaiting Traveller confirmation | You've made an offer. Waiting for the Traveller to respond. | - Cancel order (available anytime) |
| Offer | Offer from Traveller | A Traveller has offered to fulfil your request. | - Accept offer - Bid (if negotiable) - Decline - Cancel order (available anytime) |
| Payment | Immediate payment required | You've accepted an offer. Now it's time to pay. | - Pay to confirm - Cancel order (available anytime) |
| Purchasing | Purchase in progress | Your Traveller is buying your item. | - Chat with Traveller - Help (required before initiating refund) - Request refund - Cancel (requires Traveller’s agreement) |
| Shipping | Item acquired – awaiting shipment | Item secured, now waiting to be sent. | - Chat with Traveller - Help (required before initiating refund) - Request refund |
| Shipping | Item acquired – delay in shipment | There's a delay before it gets sent. | - Chat with Traveller - Help (required before initiating refund) - Request refund |
| Shipping | Out for delivery | Item is on its way to you. | - Chat with Traveller - Confirm Delivery - Help (required before initiating refund) - Request refund |
| Shipping | Order delivered | You've confirmed receipt of the item. | - Complete order - Request refund |
| Completed | Order completed successfully | You’ve confirmed everything is good. | - Leave a review |
| Completed | Refund accepted | Your refund request has been approved. | - Leave a review |
| Completed | Refund rejected | Your refund request has been declined. | - Leave a review |
| Cancellation | Order rejected or cancelled | Your order was cancelled or rejected before payment. | - No action required |
| Refund | Initiated | You’ve started a refund request. Waiting for Traveller's response. | - Chat with Traveller - Cancel refund request - Appeal |
| Refund | Accepted – dispatch by ‘Return Date’ | Traveller approved your return. Return item by the set date. | - Upload tracking number - Chat with Traveller - Appeal |
| Refund | Out for delivery | Your return is with the courier, heading back to the Traveller. | - Track return - Appeal |
| Refund | Rejection confirmation required | Traveller rejected your request. Waiting for your response. | - Complete to accept outcome - Appeal if you disagree |
| Appeal | Under review | Your appeal is being reviewed by Justip. | - No action required |
| Appeal | Accepted – dispatch by ‘Return Date’ | Your appeal was approved. Time to return the item. | - Upload tracking number |
| Appeal | Out for delivery | Your appealed return is on its way to the Traveller. | - Track return |